I have recently taken over the responsibility for the bills at another house. The supply of water and the council tax have been taken care of, but the situation with the gas and electricity is an absolute nightmare! The previous resident had switched to a PAYGO meter, so I made a call to Scottish Power to see if I could get back to a traditional meter. After 22 minutes on hold, I was informed I was through to the wrong department and given another telephone number which resulted in 44 minutes on hold and having spoken to a lady with an almost unintelligible accent I was no further forward. I couldn’t change the meter back until I had been registered with ScottishPower for a month. Having gained access to the property, I then discovered that there was no credit left on either meter, so it was another phone call to ScottishPower. I took a picture of my phone, because I ended up on hold or having a brief conversation with what sounded like the same lady for two hours and 10 minutes. I suppose I should be grateful that she registered both gas and electricity and I have account numbers for them. She then told me to hold while she transferred me to the meter department and after 40 minutes I swear I was transferred to a man in a van who muttered something then hung up on me !!!
Thankfully, I have got some practical information from the Internet and with a friend’s help we got the electricity supply up and running, which for the moment is the most important of the two.
I am with Octopus myself, have had no problem whatsoever with them and find their App extremely helpful.
I wouldn’t recommend Scottish Power to my worst enemy!