Have just completed CQC questionnaire having worked for caring agencies for home care and been advocate to a very dear lady who was put into a home, also my mother was in a home, I felt it very important to help improve care for the elderly. There are many very good carers but there are also those who should not be doing the job, also managers who just need to make profits. I personally have experienced being told to move to my next client after phoning the office to report a lovely lady had fallen and was in a very distressed way when I arrived at 7.30am. Needless to say I stayed with her, got her comfortable and only left when a relative arrived. This caused me to be 45mins late for all my calls that morning. Guess what! I was called into the office and serverly reprimanded. Everyone I saw that day understood, my lovely lady went to the hospital, calm and clean, the only people not happy were Management. This has to stop. Carers do not get paid extra for doing extra, but they should be supported by management. Bad carers should be reported.