I’m fuming !

Yes, I also was irritated by the Complicated system. I think it is going to take a long time once I get the new card to try and change it on all the websites where I routinely have used it. Eg Amazon, insurance, eBay, parking apps.

I am interested in who has been invited to apply. I haven't. I have had my card since its inception, and have always repaid in full!

I thought everyone who had a credit card had been invited.

I made an error - it was supposed to be 3 easy stages not 4 !

I sent a complaint email to JL and have just had a reply that they can’t help me as it is a financial matter. They say that in addition they can’t give me an email address to send my complaint to ☹️ but have given me a phone number. I shall be making notes so that I can make sure I list all the problems.

I've gone off John Lewis since they closed their Aberdeen shop without even giving it a chance after lockdown and without seeing if the closure of Debenhams would give them a boost.

Eventually I have spoken to someone at JL Financial Services who was so kind and helpful and has written up, as I spoke, all my complaints and is sending it up the line for a response. More later……..

Nannarose I am in the same position as you - and I haven't heard from them either.

Nor us!

I did the application invite and it was very straightforward, I had all the requested info to hand before clicking on continue, I guessed that, like any bank, it could time out.

They actually increased my credit limit x 2.5, I was pleased about that, I do pay my card off every month but it could well be handy if I need a bigger purchase

btw I also had my phone handy, charged up and ready to use in case there was a verification text

I decided to go for another credit card - JL have cut down so dramatically on their reward vouchers that instead of getting about £75 each time, as I have for several years now, the last offering was £25.

I’m glad it worked for you karmalady. I too had all the info requested but they never asked for my updated bank details.

I managed after a couple of emails to get a number to phone to complain how I was treated on the phone and the difficulties I had experienced.

The second operator was great I gave her the whole story and at the end she said she had typed it all up ! She would pass it higher up and apologised profusely for the problems I had had.

We will wait to see what ‘higher up’ come up with.

For those of you not approached yet possibly they are contacting people alphabetically and my surname starts with B.

I completed my application form online yesterday. My new JL credit card will be sent to me in the next few days.

Someone I know who spends a huge amount of money with JL, using the credit card, hasn't even been notified of the change of bank for the JL credit card. I don't think people are being contacted by using the alphabet. This lady has a name beginning with B. I've already been invited and accepted for the new card and my name is nearer the end of the alphabet. Oh, and I don't spend anything like as much as she does.

I have posted on their Facebook page asking what is happening. I tried to find a phone number or email address but couldn't.

I think that John Lewis have handled this very badly. The first thing they should have done is contact all account holders telling them what is happening, a day ahead of the announcement to the media. This telling some but not others is no recommendation for how the new system will run.

One thing John Lewis has done well - a few weeks ago I had my wallet stolen. One of the things I lost was the partner discount card that I inherited from my late husband. I rang their helpline and a new card was organised for me in 10 minutes. I had also lost my M&S discount card so I rang M&S and four days and numerous phone calls and emails later it was more or less sorted although I am still having problems.

My new card arrived today. I didn’t receive an invitation to apply, but I went ahead anyway, and the online application process was very straightforward (just over a week ago). The new card is very ugly!
I suspect that’s the easy part over with, now to make the transition.

I’m glad it worked easily for you Delila I think our problem was that we went through it slowly as we wanted to make sure we did everything correctly and then when they downloaded 3 or 4 documents we started printing them off to read later. Then one of the documents was 23 pages long so we saved that and all this took time. The problem with the E-signature would have been overcome if there had been an explanation that just a simple tick would be sufficient.

I eventually got a phone number for the Financial Services, but no email, I can post it here if anyone wants it. They don’t make it easy to contact them. I emailed John Lewis first of all and they came back saying they couldn’t deal with my complaint and they gave me the number.

Nannarose and Monica
If you log onto your partnership card account your invitation to apply should be there? Mine is.

I haven’t applied yet but I’m interested in knowing what is so difficult about the process please?

NotAGran55 I do not think I have ever opened an online partnership card account. On the exceedingly rare occasions I need to contact them, I ring them up.

Oh I see Monica that explains it then.
I have not had any emails about it either but knew it was coming from an announcement on my account a few weeks ago.

(I like the excel version of the statement as I like to shuffle it into different categories to keep tabs on our spending.
We use the card as a charge card for almost all expenditure)

NotAGran55 I am a slave to spread sheets. I prefer drawing up my own to any personal accounts package. However my JL card is my personal account card, rather than a family one, and once I have taken my Waitrose bill off each month, not much is left.

Now the household credit card........., but, of course, I have a spread sheet for that!

My favourite spreadsheet is my utilities ?

Think I will stick with my M&S card!

NotaGran have a look at my explanation at 03.39 (l know I shouldn’t have been awake then). Maybe I made a bit of a meal about doing it, I was just trying to make sure I read everything and completed everything correctly and I was annoyed when it timed out.