I'm hoping this is the right board, I've only just signed up, having lurked for a while.
My partner has had their PIP interview cancelled for the second time this morning, five minutes before it was due to take place (telephone interview). Apparently, according to the unfortunate young man who has the thankless task of telling people this, there was "no one available". (Ironically, partner is an ex health professional and some time ago applied but didn't make the cut for assessors, according to their beyond opaque recruitment process.)
It's been rearranged - though my partner had to ask for it, it certainly wasn't offered - this time over Zoom, apparently the phone system and the Zoom systems don't talk to each other. Last time their "systems were down", allegedly, although we didn't find that out until I phoned in the afternoon.
I can't help feeling this is a deliberate ploy (this is the company known as ATOS, their name change certainly hasn't improved their MO), and we will be complaining.
We have their utterly toothless complaints form from last time, I also spoke to the DWP to raise the fact that there had been no phone call; they weren't interested either (colour me surprised).
Apart from SCOPE, the-company-formerly-known-as-ATOS, our local MP, and the DWP, is there anyone else we can complain to? I am hopping mad bout this, especially as the strain of having to wait all day for a phone call that doesn't come has made partner's heart condition flare up. Last time it happened I actually thought they were going to have another cardiac event.
All (serious) suggestions welcome.
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